How do you know if you are doing a good job – and more importantly, how does your team know it?
Lean best practice is to hold a Daily Stand Up meeting every morning with the following 3 objectives:
- Assess how well the team performed the previous day
- Identify the issues or concerns the team has that could affect their performance
- Discuss the plan for today
The kind of metrics we’re looking for are things relevant to the team – the things that make the difference between a good day from a not so good one for them.
Asking about problems is crucial. It demonstrates that you’re listening to the team and gives them the opportunity to raise issues or concerns such as the risk of line breakdown, non-compliances, courier / delivery ambiguities and to check for understanding – ie that the team have everything they need to do a good job today.
Whilst some problems might be sorted there and then, others will need escalation or further analysis.
The important point though is the two-way dialog that you encourage: getting input from the shop floor is vital to driving sustainable change.
The last point here is to share the plan for the day: this includes everything that might take the team away from their standard work, such as receiving goods that require an offload – inspection of returns items – or planned maintenance shutdowns
Covering these 3 simple elements creates a focus at the start of the day to motivate, communicate and inform.
Holding a Daily Stand Up meeting won’t make you a Lean company, but all the best Lean companies hold one at the start of each day.
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